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Zenfinex Global Limited regulated by the Financial Services Authority (FSA) of Seychelles (SD092)

Taurex FAQs

Find answers to all your questions about trading with Taurex.

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Account Options

How do I open an account?

Opening an account is quick and easy! Simply follow these steps:

  1. Click any “Open Account” button to fill out our registration form. It should only take 3-5 minutes of your time.
  2. To complete the process, we will need some documents from you:
  • Proof of Residence: This can be any document issued within the last 6 months that shows your name and address.
  • Proof of Identity: We require a government-issued document that verifies your identity and is within its expiry date.

To check the required document(s) and their verification status, you can easily access our client portal at any time.

*Some Documents may not be acceptable depending on your country of residence.

*We may require additional documents depending on your application.

Do you offer Islamic accounts?

Yes, we do offer Islamic accounts, also known as Swap Free accounts, to accommodate our clients’ religious beliefs. For more information, please take a look at our dedicated page for Swap Free accounts.

Do you charge any fees for deposits?

No, we do not charge any fees for deposits. We believe in providing a seamless and transparent deposit experience for our clients without any additional charges. Your deposits can be made free of any fees or hidden costs. *We do not cover any costs charged by your bank or due to currency exchange.

How do I deposit funds to my account?

To deposit funds into your account, please follow the steps below:

  • Log in to the client portal using your live account credentials.
  • Click “Deposit” on the dashboard, select currency, and enter the
    amount.
  • Choose your preferred payment method, either crypto or non-crypto.
  • Provide payment details: If you choose non-crypto payments, specify your
    payment medium (wallet, credit card, or bank transfer).
  • For crypto payments, please select the currency and provide your crypto
    wallet address.
  • Fill in the required details and submit; your funds will appear in your
    wallet.
  • To trade, move funds from your wallet to your trading account using
    “Internal Transfer”.

Need help? Reach our support team at [email protected]

commodities

What is commodities CFD trading?

Commodities CFD trading is a form of investment that involves buying and selling contracts for difference (CFDs) on raw materials or primary goods such as energy resources, precious metals, agricultural products, and industrial metals. Unlike traditional commodities trading, where you would buy or sell the physical commodity, in CFD trading you trade contracts that mirror the price movements of these commodities.

Does Taurex offer a demo account to practice commodities CFD trading?

Absolutely, Taurex offers a demo account for those keen on practicing commodities trading strategies and getting acquainted with the trading platform. The demo account is equipped with virtual funds, letting traders engage in trading in a no-risk setting. This is an excellent way for traders to build experience and bolster confidence prior to diving into trading with actual capital.

Does Taurex offer any tools or resources to help me analyze commodity markets?

Taurex typically provides traders with a range of tools and resources to analyze commodity markets. These may include market research reports, educational materials, technical analysis indicators, economic calendars, and expert insights. Such resources can assist you in making more informed trading decisions.

What factors should I consider when analyzing commodity prices and making trading decisions?

When analyzing commodity prices, it’s important to consider factors like supply and demand dynamics, geopolitical events, economic data, weather patterns (for agricultural commodities), currency fluctuations, and global market trends. Additionally, staying updated with news and market analysis can help inform your trading decisions.

What are the advantages of trading commodities compared to other financial instruments?

Trading commodities offers unique advantages, such as portfolio diversification, the ability to profit from global supply and demand dynamics, and the potential for significant price volatility that can create trading opportunities.

Copy Trading

What is copy trading?

Copy trading is a form of social trading where investors can automatically mirror the trading activities of selected traders, often referred to as “signal providers,” in their own trading accounts. This is not exclusively for new traders; anyone looking for diversification, time efficiency, or wishing to minimize manual trading can benefit. By replicating high-performing strategies in real-time, you can integrate varied tactics into your own trading portfolio.

How does copy trading work at Taurex?

To start copy trading with Taurex, all you need to do is download the Taurex Copy trading app and connect it to your MT4 account. Then, find a trader whose strategy resonates with you, decide the amount you want to invest, and start copying their trades. It’s a straightforward way to diversify your trading strategy, while also engaging with our dynamic trading community.

What are the benefits of Copy Trading? 

Copy trading with Taurex offers numerous benefits. It provides access to a range of high-performing strategies and saves you valuable time by allowing you to automatically replicate the trades of selected signal providers. This approach also offers potential for diversification across multiple strategies.

How can I download Copy trading by Taurex?

You can simply visit the App Store or Google Play, depending on your mobile device, to download and connect to your trading account.

Are there risks involved in copy trading with Taurex? 

Yes, like any trading activity, copy trading carries risks. Although copying successful traders can be beneficial, it does not guarantee profits, and losses can still occur. It’s essential to carefully review the performance and risk profiles of signal providers before copying their trades. Furthermore, it’s important to bear in mind that past performance is no guarantee of future results, as market dynamics and trading strategies can evolve over time.

cryptos

What is Crypto CFDs Trading?

Crypto trading involves speculating on the price movements of cryptocurrencies, such as Bitcoin, Ethereum, or Litecoin. Crypto CFD trading enables traders to speculate on the price fluctuations of cryptocurrencies without owning the underlying assets. It’s important to note that trading crypto CFDs carries risks, as prices can be highly volatile and market conditions can change rapidly.

How can I deposit and withdraw funds with Taurex?

You can choose your payment method of choice, including bank transfers, credit/debit cards, and popular online payment methods. Make sure to check out our Pricing and Fees pages to review your funding options and any fees that may be applicable.

What factors can influence the price of cryptocurrencies?

The price of cryptocurrencies can be influenced by various factors, including market demand, investor sentiment, regulatory developments, macroeconomic events, technological advancements, media coverage, and overall market conditions. It’s important to stay informed about these factors to make informed trading decisions.

What are the spreads like for crypto CFDs?

Taurex provides competitive trading conditions for crypto CFDs, including tight spreads. The exact spreads vary depending on the specific cryptocurrency CFD. Please advise our Pricing table or sign up for an account to view Live Pricing on our platforms.

How can I contact the Taurex customer support team?

Available 24 hours a day, five days per week, you can reach out to our professional customer support team via email, phone, or live chat for prompt assistance. Whether you’ve got a question about crypto trading or any other query, our team is happy to assist!

FIX API

 Is there a minimum trading volume to qualify for a fee waiver on the FIX API? 

Yes, a fee waiver is available if you meet a certain trading volume. Please contact our support team for the exact details.

Can I use FIX API on all types of trading accounts? 

FIX API is generally available across all account types. However, for any specific requirements or exceptions, we recommend you reach out to our support team.

Can I use multiple trading platforms with FIX API? 

Yes, the beauty of FIX API is its versatility – it can interface with multiple trading platforms. You can contact our support team to know the specifics.

Is there a trial period available for the FIX API service?

As of now, Taurex does not offer a trial period for FIX API. It’s available on request and subject to a monthly fee, which can be waived under certain conditions.

Do I need any special technical knowledge or equipment to use FIX API? 

While FIX API is straightforward to use for the average trader, some technical knowledge might help maximize its potential. No special equipment is needed, but a stable internet connection is essential for optimal performance.

forex

How does Forex trading work?

In forex trading, you’ll be buying one currency while simultaneously selling another, aiming to benefit from the changes in exchange rates between the two. While you can employ strategies and leverage to navigate the market, it’s important to proceed with caution, as the forex market is known for its volatility and the potential for rapid changes.

What is leverage in forex trading?

Leverage allows you to control larger positions in the market with a smaller amount of capital. It is a loan provided by brokers like Taurex, to increase potential returns. However, leverage also amplifies the risk, as losses are also magnified. It is important to use leverage responsibly and understand the risks involved.

What trading account types are available with Taurex?

A Taurex trading account gives you the ability to trade Forex and much more. You can choose among three different account types: Standard Zero, Pro Zero, Raw. For more information about the specifications of each account type, you can always visit our Account Types page.

Does Taurex offer a demo account to practice forex trading?

Yes, Taurex provides a demo account option to practice your strategies and familiarize yourself with the trading platform. The demo account allows traders to trade with virtual funds in a risk-free environment, enabling them to gain experience and confidence before trading with real money.

Why should I choose Taurex to trade Forex?

Trading Forex with Taurex is a smart move for efficiency and peace of mind. Taurex is multi-regulated, which means you’re trading in a safe environment with strong oversight. The low costs and fair conditions are tailored to ensure that your trading operations are streamlined and efficient. Moreover, Taurex grants you access to the MT4 and MT5 trading platforms, including our native, easy-to-navigate app, which facilitates speedy and convenient market access. To help you hone your trading skills, Taurex also offers an array of valuable tools and educational webinars.

Hour Consultation

How do I book a one-on-one consultation session? 

Booking a session is easy! Simply visit our website, click any “Book a session” button, choose a date and time that suits you, and follow the instructions to secure your session.

What topics can I explore during the one-on-one consultation? 

You can tailor the session to your interests. Topics include understanding our trading tools, exploring our platforms, and learning about the abundant resources we offer at Taurex.

How long is each one-on-one session? 

Each session lasts one hour, providing ample time to delve into the topics of your choice and address any questions you may have. 

Can I ask questions during the consultation? 

Yes, the consultation is interactive. Feel free to ask any questions related to Taurex’s trading tools, platforms, resources, or anything else you’d like to know. Our team is here to provide you with all the information you need.

indices

What are Indices?

Indices are numerical measures that represent the performance of a specific group of stocks or assets. They provide an overall snapshot or benchmark for that particular market or sector.  By tracking the combined value or weighted average of the constituent stocks, indices allow investors and analysts to assess the general direction and performance of a specific segment of the market.

Which major Indices can I trade with Taurex?

At Taurex, you can trade major share Indices as CFDs, including popular indices like the FTSE 100, S&P 500, and Nasdaq 100. These indices represent a basket of stocks and allow you to speculate on their price movements without owning the underlying assets.

Can I trade indices with Taurex using a mobile device?

Yes, Taurex offers a mobile trading app that allows you to trade on the go. The mobile app provides a user-friendly interface, real-time market data, and essential trading features, enabling you to manage your trades conveniently from your mobile device.

What are the trading hours for indices with Taurex?

The trading hours for indices CFDs can vary depending on the exchange where the underlying index is traded. Taurex typically aligns its trading hours with the exchange’s schedule. For example, trading hours for the FTSE 100 may correspond to the London Stock Exchange’s operating hours.

Why should I choose Taurex to trade Indices?

Opting for Taurex as your platform for trading indices is a wise decision packed with substantial benefits. Being a multi-regulated broker, Taurex guarantees a secure trading environment backed by rigorous regulatory standards. The blend of low trading costs and fair trading conditions ensures that your trading is not only efficient but also cost-effective. Additionally, Taurex provides diverse platforms, inclusive of a user-friendly native app, which means easy market access.

metals

What is Metals CFD trading?

Metals CFD trading involves buying and selling contracts for difference (CFDs) on commodities like gold, silver, platinum, and copper in the financial markets. Instead of purchasing the physical metals, you trade contracts that represent the price movements of these metals. This form of trading enables you to speculate on the price changes of metals without having to own them.

How competitive are your spreads for trading gold?

Our spreads for trading gold are highly competitive, and we offer you the added benefit of choosing your preferred pricing model. You can select from the Standard Zero, Pro Zero, or Raw trading account, each catering to different trading preferences. For more information and to see a detailed breakdown of our spreads, please visit the pricing table on our website.

Can I trade metals with any type of account offered by Taurex?

Yes! Whether you choose a Standard Zero, Pro Zero, or a Raw trading account, you will have the opportunity to discover the metals market and choose the assets that fit your trading strategy.

What trading platforms are available for trading metals on Taurex?

Taurex provides traders with a choice of robust and feature-rich trading platforms to trade metals. You can utilize the widely acclaimed MetaTrader 4 (MT4) platform, known for its user-friendly interface, advanced charting capabilities, and comprehensive trading tools. Alternatively, you can opt for the MetaTrader 5 (MT5) platform, offering enhanced features such as additional technical indicators and advanced order types. Additionally, Taurex also offers its own proprietary trading application, the Taurex app, which provides a seamless and convenient trading experience specifically designed for mobile devices.

What leverage options are available for metals trading with Taurex?

Taurex provides different leverage options for metals trading to suit the preferences and risk tolerance of traders. For example, traders can access leverage ratios of up to 1:100 for palladium and platinum, 1:50 for copper, and 1:500 for gold and silver. It’s important to carefully consider the risks and manage leverage effectively in accordance with your trading strategy and risk management plan. You can learn more about risk management by registering for our weekly webinars.

metatrader4

What assets can I trade with on MetaTrader 4?

With Taurex, you can access a wide range of financial instruments on MT4, including forex pairs, indices, commodities, and cryptocurrencies.

Can I use automated trading systems (Expert Advisors) on MT4 with Taurex?

Absolutely! MT4 with Taurex supports Expert Advisors, allowing you to automate your trading strategies. You can create or install custom trading algorithms to execute trades on your behalf.

What order types are available on MT4 with Taurex?

MT4 with Taurex supports various order types, including market orders, limit orders, stop orders, and trailing stop orders. These order types provide flexibility in executing and managing trades.

Can I access historical price data and charts on MT4 with Taurex?

Yes, MT4 with Taurex offers historical price data and advanced charting capabilities. You can analyse past price movements, use technical indicators, and make informed trading decisions.

metatrader5

What is MT5 and why is it popular for trading?

MT5 is a widely used trading platform known for its advanced features, expanded asset classes, and powerful analytical tools. Traders prefer it for its versatility and comprehensive trading capabilities.

Can I trade on MT5 with Taurex using mobile devices?

Absolutely, Taurex’s MT5 platform is fully accessible via both Android and iOS mobile devices. This allows you to manage your trading account, track position changes, and execute trades, all while enjoying the flexibility of being mobile.

Can I set up custom indicators and trading algorithms on MT5 with Taurex?

Yes, MT5 with Taurex offers a flexible environment for custom indicator creation and algorithmic trading. You can utilize MQL5 programming language to develop your own indicators and Expert Advisors.

What are the main differences between MT4 and MT5?

MT5’s interface is more intuitive and advanced compared to MT4, giving you ample space to monitor multiple currency pairs effortlessly. With a wider range of technical indicators, analytical tools, and graphical objects, MT5 empowers you to conduct in-depth market analysis and make well-informed trading decisions. The availability of more timeframes enhances your flexibility in analyzing price movements effectively. Furthermore, MT5 offers a broader selection of order types, including advanced pending orders, while its ‘Market Depth’ feature provides valuable insights into market liquidity.

PAMM

What is PAMM trading?

PAMM (Percentage Allocation Management Module) trading is an investment structure that allows you to pool your funds and have them managed by fund managers. The profits and losses are distributed among the investors based on their share in the PAMM account. 

How does PAMM trading work?

In PAMM trading, a trader manages a consolidated trading account containing funds from multiple investors. The trader makes trading decisions on behalf of the entire pool, and profits or losses are distributed proportionally to each investor’s contribution.

What are the benefits of participating in PAMM trading? 

PAMM trading offers benefits such as diversification across multiple trading strategies, potential for passive income, and the ability to start with relatively small investment amounts.

How are profits and losses distributed in Taurex’s PAMM Trading program?

Profits and losses in Taurex’s PAMM Trading program are distributed based on the percentage of each investor’s contribution to the overall PAMM account. The distribution is typically calculated at the end of a predefined trading period.

How are PAMM managers selected in Taurex’s PAMM Trading program?

Taurex’s PAMM Trading program typically employs a careful selection process for PAMM managers, considering factors such as their trading track record, risk management approach, and overall performance. The goal is to offer investors a choice of skilled and reliable fund managers.

What level of risk is involved in Taurex’s PAMM Trading service?

Like all investments, PAMM trading carries inherent risks. The level of risk depends on the trading strategies employed by the PAMM manager and the volatility of the financial markets. Taurex’s PAMM Trading service offers a range of PAMM strategies with varying risk profiles, allowing investors to choose one that aligns with their risk tolerance.

Premium

How can I become a VIP client with Taurex? 

To join the VIP ranks at Taurex, the first step is to open a RAW Gold account as a minimum requirement. From there, simply email our dedicated support team who’ll gladly guide you through receiving Premium support.  

What benefits do VIP clients receive at Taurex? 

VIP clients gain exclusive access to our team of professional analysts, receiving valuable market insights to enhance their trading experience. 

Can I receive investment advice as a VIP client? 

Our premium services, including market insights and trading guidance, are designed to enhance your trading skills. However, please note that we do not provide investment advice. 

shares

What are Share CFDs?

Stock/share CFDs are derivative instruments that allow traders to speculate on the price movements of individual company stocks without owning the underlying shares. CFDs replicate the price performance of the underlying stocks, providing traders with the opportunity to profit from both rising and falling markets. It’s crucial to have a clear understanding of the risks involved and to implement proper risk management strategies, such as setting stop-loss orders and using appropriate position sizing.

What are spreads and how do they impact trading?

Spreads refer to the tight bid/ask spreads available for trading CFDs on stocks with Taurex. These spreads represent the difference between the buying and selling price of a CFD. Tight spreads can be advantageous for traders as they minimize trading costs. With our tight spreads, traders can enter and exit positions with greater efficiency and potentially capture more favorable price movements.

Are there overnight financing charges for holding stock CFD positions?

Taurex may apply overnight financing charges, also known as swap rates or rollover fees, for holding stock CFD positions overnight. These charges are associated with the cost of maintaining a leveraged position beyond the daily market close. The rates can vary based on the underlying stock, prevailing interest rates, and market conditions. You should review our Pricing page to get a better understanding of any swaps that may apply.

Can I go short on Share CFDs with Taurex?

Yes, one of the significant benefits of CFD trading is the ability to go short on Share CFDs. Going short means, you can profit from price declines by selling a CFD contract without owning the underlying shares. However, it’s important to note that CFD trading, including going short, carries certain risks. The value of Share CFDs can fluctuate rapidly, and if the price goes against your position, you may incur losses.

ฉันสามารถซื้อขาย CFD หุ้นกับ Taurex โดยใช้ประเภทคำสั่งที่แตกต่างกันได้หรือไม่?

ใช่ โดยทั่วไปแล้ว Taurex รองรับประเภทคำสั่งต่างๆ สำหรับการซื้อขาย CFDs ของหุ้น
ซึ่งรวมถึงคำสั่งในตลาด คำสั่งจำกัด และคำสั่งหยุด
คำสั่งซื้อขายตามราคาตลาดจะดำเนินการที่ราคาตลาดปัจจุบัน คำสั่งจำกัดอนุญาตให้คุณกำหนดราคาเข้าหรือออกเฉพาะสำหรับการซื้อขายของคุณ และคำสั่งหยุดจะใช้เพื่อกระตุ้นการซื้อขายเมื่อราคาถึงระดับที่กำหนด

Signal providing

What is Signal Providing in Copy Trading?

Signal providing in Copy Trading refers to the role of experienced traders who allow other investors to automatically replicate their trading strategies and decisions in their own trading accounts. These traders are known as signal providers, and they share their trades with followers who wish to copy their trading activity.

How can I become a Signal Provider with Taurex’s Copy Trading program?

To become a Signal Provider with Taurex, you need to open a trading account, download Copy Trading by Taurex, log in and connect your Metatrader account and sign up as a signal provider to start sharing your strategy.

What are the benefits of becoming a Signal Provider with Taurex?

Becoming a Signal Provider on Taurex’s Copy Trading program can offer benefits like additional income through commission or profit-sharing arrangements, the opportunity to showcase your trading expertise, and the ability to attract followers and build a reputation in the trading community.

How can I download Copy Trading by Taurex? 

Visit the App Store or Google Play, depending on your mobile device, to download and connect to your trading account.

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